The Specialist is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.

Job Responsibilities

•    Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.
•    Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.
•    Operating as the lead point-of-contact for any and all matters specific to your customers.
•    Building and maintaining strong, long-lasting, customer relationships
•    Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
•    Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
•    Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
•    Forecasting and tracking key account metrics.
•    Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.
•    Assisting with high-severity requests and issuing escalations as needed.